Winter support

Colchester Borough Council is providing support for residents, businesses and communities throughout winter.

Accessibility Policy

Using this website

This website is run by Colchester Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’re also committed to making the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability:

How accessible is this website

We know some parts of this website are not fully accessible. We are working to resolve these issues and will have released them to the website by 23 September 2020.

What to do if you cannot access parts of this website

If you require information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email the Online Team at

Technical information about this website’s accessibility

Colchester Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

What we are doing to improve accessibility

We are working with suppliers to audit and review our website. Once we have identified accessibility issues which are within our control to resolve, we will release them to the website by 23 September 2020.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we are not meeting the requirements of the accessibility regulations, email the Online Team at

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

If you are visiting us, we have induction loops in the following office locations:

Rowan House G3 Induction loop
Town Hall Council Chamber Induction loop
Town Hall Moot Hall Induction loop
Town Hall Grand Jury Room Infared
Town Hall North Committee Room Infared
Town Hall Mayors Parlour Infared
Town Hall West Committee Room Infared

Telephone translation services are available to staff and customers 24 hours a day, 365 days per year in over 200 different languages. Language Line Solutions Ltd is the chosen partner to provide our telephone translation services.

General enquiries

Our opening hours are Monday to Friday from 9.00am to 5.00pm (excluding public holidays).

We have a range of services that you can contact through our General Enquiries page.

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