Winter support

Colchester Borough Council is providing support for residents, businesses and communities throughout winter.

Our corporate Customer Standards

We will strive to continually improve every form of customer interaction and will: 
  • be polite, respectful and supportive 
  • have professional, well-informed staff, who take ownership of customer enquiries 
  • respond to customers in a timely manner 
  • ensure our customer data is relevant and up to date 
  • communicate in plain language, avoid jargon and help overcome language barriers 
  • respect customers’ right to privacy and confidentiality  

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