Winter support
Colchester Borough Council is providing support for residents, businesses and communities throughout winter.
Customer Strategy 2020 to 2023
Contents
Our corporate Customer Standards
- be polite, respectful and supportive
- have professional, well-informed staff, who take ownership of customer enquiries
- respond to customers in a timely manner
- ensure our customer data is relevant and up to date
- communicate in plain language, avoid jargon and help overcome language barriers
- respect customers’ right to privacy and confidentiality
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