Customer Strategy 2020 to 2023

The aim of this strategy is to set out how we are going to support and help our customers in-line with the Better Colchester Strategic Plan. 

• Key themes of the Better Colchester Strategic Plan 2020-2023
• What we know about our customers
• Our Customer Principles and Vision
• How customers access our services
• Our corporate Customer Standards
• Outcomes and impact

The strategy has been created through consultation with customers and staff and reviewed during the Covid-19 pandemic to reflect new and innovative ways of delivering our services now and in the future.